送货/退货

送货/退货

Delivery of Goods
  All of our goods have an individual estimated delivery time specified on the details page for each product, and we try to ensure your items are received within this time.
  If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
  Please call for availability before ordering if you have already booked an electrician to fit your lights. All deliveries will be sent by courier.Deliveries exclude Saturday and Sunday and any China Public Holiday, timed deliveries will commence during the next possible working day. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you have received the delivery.
  Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery without exception by contact our customer care department on+ 86-755-27620479 or by emailing on
sales@smartledlamps.com
  Any claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. The time and date of your delivery is recorded with our carriers.
  If Smart Science Technology Ltd receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
   Please keep all the packaging from your delivery in a safe and dry place, just in case you need to return any part of your order to us.

Returns & Refund Policy
  Your satisfaction is our first priority. If you need to return your goods or part of your order, you must contact our customer care department on 886-755-27620479 or by emailing sales@smartledlamps.com,  so we can issue you with a returns authorisation number.
  If you are not completely satisfied with your purchase for any reason, you can return it yourself within 7 days of receipt and we will be happy to refund the original price of the item, as long as it arrives to us in a saleable condition, unused, in the original packaging and box.
  We regret that postage, packing and insurance are direct costs and cannot be refunded.
  You are responsible for any returned goods until they reach our warehouse, therefore we strongly advise the items being returned are packed in the same manner you received them with protective packaging. Returned goods without any protective packaging is not sufficient and will not be refunded
Please Note: Goods returned must be returned in the original condition and packaging. 
  Goods returned are at the expense of the consumer by registered means to the address below.

Faulty Goods 
  If the goods are found to be faulty within the warranty period, and require a replacement or part of, please email us or write to us immediately so we can contact engineers  to make suitable arrangements. Smart science Technology  LTD wish to test your product to confirm the item is faulty, please return the goods using the same procedure as our returns policy, after satisfactory test results are received from the Smart we will either send you a replacement item or the item repaired
 In the event of free goods with any order being faulty, such as bulbs, we are unable to offer a refund, exchange or return. Lamp life may vary depending on your electricity supply, areas of high fluctuation could considerably affect the life of your lamp. All our products are quality checked by hand for breakages and marked accordingly, as a rule we do not test products however if we do they will be clearly marked.
 In the event of faulty goods or missing items Smart Science Technology Ltd  will in no way be liable for any related expences such as electrician's fees, loss of earning etc.

Installation
 All products supplied by Smart Science Technology Ltd must be installed by a qualified electrician.
 All products must be earthed where necessary.
 The mains supply must always be isolated prior to installation.
 Please note: incorrect installation can deem warranty void. (See warranty).
 Additional items such as screws and raw plugs etc are not supplied.
 Smart Science Technology Ltd will accept no liability for any personal damages such as electrocution due to improper installation.
 Your statutory rights are not affected.
Warranty
 All products carry a 3 years return to base warranty.
 In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault.
 The warranty applies to electrical components only and is void if deemed that the product has been incorrectly fitted or suffered abuse in a manner not  intended for the purpose supplied.